terms

Bonus return rules

The buyer has 14 days from the order to exchange the product, provided that he has not used the product, it is returned in perfect condition, in the original packaging and the seal is not broken if there is one. When returning a product, it is based on its price on the day it was purchased. If the relevant product is on sale or on a special offer when returning or exchanging the product, the price of the product is based on the day it is returned. 

Deliveries

For products distributed by Dropp and Flytjandi, Dropp’s terms of delivery, warranty and transport apply to the delivery of the product.

If a product is damaged from the time it is delivered from us to the carrier until it reaches the recipient, the damage is the responsibility of the carrier. 

All products that are shipped outside of Iceland go through DHL. The shipping cost is automatically calculated when the order is placed. However, it is important to keep in mind that different countries have different regulations, and there may be additional fees and taxes due at the destination country that are not the responsibility of Bónus.

Refund

Products purchased from the online store and shipped to the buyer can be refunded. The buyer has 7 days to request a refund, provided that the product has not been used and is returned in perfect condition, in its original packaging, and the seal has not been broken if present. The period begins when the product is delivered to the registered recipient.d

Shipping costs are non-refundable. If a product has to be sent back due to a product return, the buyer is responsible for the shipping costs.

Prices on this page

All prices in the online store include VAT and are in Icelandic króna. Online prices may change without notice. Offers are sometimes only valid for the online store.

Privacy:

All personal information received by Bónus is treated as strictly confidential and used only for the purpose of completing a transaction. However, the buyer has the option of receiving an offer by e-mail, and the seller will then only use the information required for this, such as a mailing address, unless otherwise specifically stated. 

Resolution of doubts

Always try to solve all issues in the simplest way possible. If this is not possible, the matter can be referred to the Service and Liquidity Purchase Complaint Committee hosted by the Consumer Office. As a last resort, you can take the case to court. It must be done in Icelandic jurisdiction and in the jurisdiction of the seller. 

Services and information

The buyer is advised to send us a message with all the information regarding the purchase through our website by clicking on the tab “Contact” to get a resolution for their needs. The buyer cannot seek answers in our store and is therefore advised to call our main phone number 5279000, where they will be directed to the right place.

Other:

Bonus is not responsible for incorrect prices that may be on the site. Bonus reserves the right to cancel an order if it becomes apparent that the product has been incorrectly priced.

Version of the terms number: 1.1